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 Post subject: Returned messages
PostPosted: Tue Oct 25, 2005 7:50 pm 

Joined: Mon May 24, 2004 3:51 pm
Posts: 10
Location: Bristol library Service
I'm a little bit confused at the moment in regards the returned_telemessage_reset.pl script. Following the Talis Message Outbound release notice it suggests that this script should be ran before any other scripts including the Telemessage scripts. Surely, if the script resets the item information the Telemessage script will pick up again and resend it. Has anyway found this to be the case? If so, is it as simple as running it after the Telemessages scripts.


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 Post subject: returned messages
PostPosted: Fri Dec 02, 2005 12:44 pm 

Joined: Wed Aug 04, 2004 3:49 pm
Posts: 449
Location: Talis
It is a possibility but it all depends on the selection criteria for all the various scripts both postal or Talis Message e.g. some customers have very tight ranges for the number of days overdue for each level of overdue while others have very wide ranges.

There are a range of valid configurations and timings that customers may be using in terms of overdues, recalls and reservation awaiting collection notifications and it is always possible that some local adaptation from the general statement in the release notice is required.

Confirming the timings of scripts against what you wish to achieve can be sorted as part of the testing and we can provide help within the your specific set-up.

Thanks

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Brian Crampton
Consultant, Talis


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PostPosted: Tue Dec 06, 2005 2:02 pm 

Joined: Wed Aug 04, 2004 12:50 pm
Posts: 151
Location: Aberdeenshire Library and Information Service
Hiya. In Aberdeenshire we run TalisMessage outbound with the following times :

TalisMessage Overdue Script - runs at 15:30
TalisMessage Reservations Script - runs at 17:30
Messages file is picked up by the TM server
Phonecalls are made between 6.00 and 9.30pm
Returned Messages Script - runs at 23:30
Overdue Script Letters runs at 3.30am
Reservations Waiting Script runs at 4.30am

This works fine for us. The customer either gets a phonecall or they are reset and then get the letter.

Hope this helps.

Sharon


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PostPosted: Tue Dec 06, 2005 2:03 pm 

Joined: Wed Aug 04, 2004 12:50 pm
Posts: 151
Location: Aberdeenshire Library and Information Service
Hiya. In Aberdeenshire we run TalisMessage outbound with the following times :

TalisMessage Overdue Script - runs at 15:30
TalisMessage Reservations Script - runs at 17:30
Messages file is picked up by the TM server
Phonecalls are made between 6.00 and 9.30pm
Returned Messages Script - runs at 23:30
Overdue Script Letters runs at 3.30am
Reservations Waiting Script runs at 4.30am

This works fine for us. The customer either gets a phonecall or they are reset and then get the letter.

Hope this helps.

Sharon


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PostPosted: Mon Dec 12, 2005 5:27 pm 

Joined: Mon May 24, 2004 3:51 pm
Posts: 10
Location: Bristol library Service
Thanks for your replies. In the end I went ahead and set the Returned Messages Script up to run after the normal telemessage scripts. Sharon, I can see that your method would work well apart from the extra delay in sending the postal notifications. It's not worth changing it now though as we will be moving to a new LMS in the new year anyway.

Thanks again


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