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PostPosted: Fri May 18, 2007 10:28 am 

Joined: Wed Apr 27, 2005 11:44 am
Posts: 9
Location: The John Rylands University Library, University of Manchester
Am I missing something?

The policy of our Short Loan Collection is that books must be presented in the Short Loan Library for renewal before the due time of 11.45 on the day after issue. Our thinking is that if we allow renewal online by phone, or at other sites, people will go online at 11:30 to do a renewal, and discover too late that their book has been reserved by another borrower, leaving them no time to get it back to the Library before the deadline and disappointing the person who comes in to collect it as well as incurring a fine.

When they bring them to the Library, however, we would like them to be able to use the self-service machine to do the renewals: if the book is reserved they would then simply take it to the desk.

However, I can't find a way to make this distinction in Talis. It seems to treat a self-issue machine renewal as an 'Unseen' as well as a 'Public' renewal, and if I turn these parameters on in Loan Type Rules I am then also allowing renewal online which I don't want.

Any thoughts welcome....

Charlie Hulme
The John Rylands University Library
The University of Manchester
charlie.hulme@manchester.ac.uk


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PostPosted: Mon May 21, 2007 1:30 pm 

Joined: Tue Jun 15, 2004 9:44 am
Posts: 108
Location: Talis
Hi Charlie,
Off the top of my head I think there are two main ways to control the renew process, one is via the unseen and seen renew limits and the other is dependent on whether the item is reserved. From what you are saying users cannot renew the short loan item if it is reserved whether they are in the library or not. However it can be renew if the item is not reserved.

If I’ve got this right then I am puzzled about the unseen renew limit and why you won’t let them renew online or via the phone. Is the issue really that you want the end users trained into thinking that they can only renew short loan material when they are in the library? It’s more important that short loan reservations are satisfied then that the user with the item has to come into the library even though it might not be reserved?

I think this is probably what you are saying so I have raised a self service PER for you SELF 12 about allowing renews via self service machines but not over the phone or via the internet.

Best wishes,
Katharine

_________________
Katharine Spellman
Business Specialist
Talis Information Ltd
Email: katharine.spellman@talis.com


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PostPosted: Mon May 21, 2007 3:11 pm 

Joined: Wed Apr 27, 2005 11:44 am
Posts: 9
Location: The John Rylands University Library, University of Manchester
Thanks to Katharine for responding.

Yes, the point is that if students don't find out they cannot
renew the book until they go online or on the phone to
renew it, it will be too late to get the book back to the Library
on time.

This is a problem in Short Loan areas: if books
borrowed any time on Monday are due back before 11.45 on Tuesday,
then the only time you can renew is on Tuesday before 11.45.

(I'm now wondering what would happen if you went
online or rang up Talismessage at 00:01 am on Tuesday -
presumably you could renew until Wednesday at that
time? - and what happens in 24-hour libraries?)

With ordinary loans, of course, you can renew them at
any time during the 4-week (or whatever) loan period.

I'd be very interested to know what other libraries do in
this area.

Perhaps I'd better just explain myself a little more.
I should clarify, I think, that by 'renewal at the
self-issue machine' I actually mean 'issuing the book to
yourself again at the self-issue machine.' Logically,
this is not an 'unseen' renewal as the machine
has 'seen' the book.

Charlie
Library Computer Support Manager
The John Rylands University Library
The University of Manchester


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PostPosted: Fri Jun 20, 2008 12:07 pm 

Joined: Mon Oct 18, 2004 9:47 pm
Posts: 276
Location: University of Manchester
<I have raised a self service PER for you SELF 12 about allowing renews via self service machines but not over the phone or via the internet>

Yes this is exactly the situation we want to reach. Has the PER been actioned in any way? And also I still wonder if there is anything more we can do with the settings or configuration perhaps to make the Talis system realise that whilst a renewal by phone or OPAC is an 'unseen renewal', a renewal through the self service machine in the library is obviously 'seen'.


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